{"xsrfToken":"afd212001386e8be9815af787860756362ee584b_lout","branding":{"id":"1","key":"cs","name":"Magic Sauce Help Center","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e7ab5492-0986-4523-9a03-3ddb37223d54/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NjQ5MjU4OS03OTE0LTQ1YzMtOWYyYy02MzFmZWE2YWZjY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3YWI1NDkyLTA5ODYtNDUyMy05YTAzLTNkZGIzNzIyM2Q1NCI6WyJyZWFkIl19LCJleHAiOjE3NDQ0MDc1MjgsIm5iZiI6MTc0NDQwNjkyOH0.l6L0jcNY5sN3V8Zc0Xekwt8xKau2RbktWM9mcbLtQgU&client=86492589-7914-45c3-9f2c-631fea6afccd&mode=fit","logoId":"e7ab5492-0986-4523-9a03-3ddb37223d54","isLogoAvailable":true,"helpCenterTitle":"Heya \uD83D\uDC4B How can we help you?","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Heya \uD83D\uDC4B How can we help you?","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NjQ5MjU4OS03OTE0LTQ1YzMtOWYyYy02MzFmZWE2YWZjY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDQ0MDc1MjgsIm5iZiI6MTc0NDQwNjkyOH0.wV9mPr9mhRFwFuUT2HH98OJk7uBnJCED-z5Ac2PTt2k&client=86492589-7914-45c3-9f2c-631fea6afccd&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10004,"serviceDeskId":1,"name":"Magic Sauce Help Center","description":"Need any help? Do you have an idea for a new feature? Or something not working quite like you expected? Let us know by using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Need clarity on costs or contracts? Let’s ensure the numbers add up for you","icon":10536,"iconUrl":"https://magicsauce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Got a question that doesn’t fit the categories? We’re listening—reach out!","icon":10549,"iconUrl":"https://magicsauce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Exploring the platform and want more information? We're happy to answer any questions you might have","icon":10541,"iconUrl":"https://magicsauce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"\uD83D\uDD2EWe can't do our magic without having the right level of information. Telling us that \"I got an error\" is simply not enough. Help us fix the issue faster by sharing as much detail as possible. Here’s what to include:\n<ol>\n <li>Tell us What Went Wrong -> e.g. \"I tried to generate a report, but I got an error message that said, \"user not found\"</li>\n <li>Include the Steps to Reproduce the Problem. Do you remember what you were doing that led to the error? -> e.g. I logged into my account. I clicked on \"Reports.\" I clicked the \"Generate Report\" button.</li>\n <li>What I thought will happen -> e.g. The report would download to my computer.</li>\n <li>What Happened Instead -> e.g. I got an error message instead.</li>\n <li>What device are you using? Are you on a computer, phone, or tablet? Which browser are you using? -> e.g. I’m using a Windows laptop with Google Chrome.</li>\n</ol>","callToAction":"Report a bug","introHtml":"Discovered a glitch in our magic universe? Tell us the problems you're experiencing","icon":10545,"iconUrl":"https://magicsauce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Got a game-changing idea? We're all ears","icon":10535,"iconUrl":"https://magicsauce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See potential for us to be even better? Share your ideas and help us innovate!","icon":10539,"iconUrl":"https://magicsauce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help configuring or troubleshooting? We'll help you get out of trouble","icon":10520,"iconUrl":"https://magicsauce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://magicsauce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[6,8,7,3,1,2,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"61a9c77d-a746-3a7e-b5c0-aab4fbc0b824","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HCT","serviceDeskId":1,"kbLinkDomainURLs":["https://magicsauce.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HCT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NjQ5MjU4OS03OTE0LTQ1YzMtOWYyYy02MzFmZWE2YWZjY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0MDgxMjgsIm5iZiI6MTc0NDQwNjkyOH0.T6OlcL3zUTbfCzUhi2HTrgMq72LUAN7k1-A4eKyU7yg","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"86492589-7914-45c3-9f2c-631fea6afccd","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"a68d86a8-b4ce-4824-92ee-b2943c0aa54e","name":"Account, login and billing","categoryUrl":"https://magicsauce.atlassian.net/servicedesk/customer/portal/1/topic/a68d86a8-b4ce-4824-92ee-b2943c0aa54e","lastUpdated":"1737623285851","createdAt":"1737620351429"},{"id":"f4ad3af0-7e54-40c7-9797-8da68b453e8b","name":"Magic Matching","description":"What is Magic Matching and how does it work?","categoryUrl":"https://magicsauce.atlassian.net/servicedesk/customer/portal/1/topic/f4ad3af0-7e54-40c7-9797-8da68b453e8b","lastUpdated":"1737629015214","createdAt":"1737623298323"}]}},"reqCreate":{"id":6,"projectId":10004,"form":{"name":"Report a bug","descriptionHtml":"\uD83D\uDD2EWe can't do our magic without having the right level of information. Telling us that "I got an error" is simply not enough. \nHelp us fix the issue faster by sharing as much detail as possible. Here’s what to include:\n\n<ol>\n\t<li>Tell us What Went Wrong -> e.g. "I tried to generate a report, but I got an error message that said, "user not found"</li>\n\t<li>Include the Steps to Reproduce the Problem. Do you remember what you were doing that led to the error? -> e.g. I logged into my account. I clicked on "Reports." I clicked the "Generate Report" button.</li>\n\t<li>What I thought will happen -> e.g. The report would download to my computer.</li>\n\t<li>What Happened Instead -> e.g. I got an error message instead.</li>\n\t<li>What device are you using? Are you on a computer, phone, or tablet? Which browser are you using? -> e.g. I’m using a Windows laptop with Google Chrome.</li>\n</ol>\n","callToAction":"Report a bug","intro":"Discovered a glitch in our magic universe? Tell us the problems you're experiencing","instructions":"\uD83D\uDD2EWe can't do our magic without having the right level of information. Telling us that "I got an error" is simply not enough. \nHelp us fix the issue faster by sharing as much detail as possible. Here’s what to include:\n\n<ol>\n\t<li>Tell us What Went Wrong -> e.g. "I tried to generate a report, but I got an error message that said, "user not found"</li>\n\t<li>Include the Steps to Reproduce the Problem. Do you remember what you were doing that led to the error? -> e.g. I logged into my account. I clicked on "Reports." I clicked the "Generate Report" button.</li>\n\t<li>What I thought will happen -> e.g. The report would download to my computer.</li>\n\t<li>What Happened Instead -> e.g. I got an error message instead.</li>\n\t<li>What device are you using? Are you on a computer, phone, or tablet? Which browser are you using? -> e.g. I’m using a Windows laptop with Google Chrome.</li>\n</ol>\n","icon":10545,"iconUrl":"https://magicsauce.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"Summarize the bug briefly.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"\uD83D\uDD2EProvide as much detail as possible about the bug (Help us help you! See example \uD83D\uDC46)","description":"1. What Went Wrong: \\\\ 2. Steps to Reproduce the Problem: \\\\ 3. What I thought will happen: \\\\ 4. What Happened Instead: \\\\ 5. Device and browser I'm using:","descriptionHtml":"1. What Went Wrong: 2. Steps to Reproduce the Problem: 3. What I thought will happen: 4. What Happened Instead: 5. Device and browser I'm using:","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"If you can, please upload a screenshot or video showing the problem. This helps us understand and fix it faster!","descriptionHtml":"If you can, please upload a screenshot or video showing the problem. This helps us understand and fix it faster!","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/6","calendarParams":{"firstDay":0,"date":"2025-04-11T22:28:48+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"61a9c77d-a746-3a7e-b5c0-aab4fbc0b824","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HCT","serviceDeskId":1,"kbLinkDomainURLs":["https://magicsauce.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NjQ5MjU4OS03OTE0LTQ1YzMtOWYyYy02MzFmZWE2YWZjY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0MDgxMjgsIm5iZiI6MTc0NDQwNjkyOH0.T6OlcL3zUTbfCzUhi2HTrgMq72LUAN7k1-A4eKyU7yg","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"86492589-7914-45c3-9f2c-631fea6afccd","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=magicsauce","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"afd212001386e8be9815af787860756362ee584b_lout","baseUrl":"https://magicsauce.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://magicsauce.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"86492589-7914-45c3-9f2c-631fea6afccd","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"36fa5f971b48493badd1cdb04a05f36e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}

Report a bug

🔮We can't do our magic without having the right level of information. Telling us that "I got an error" is simply not enough.
Help us fix the issue faster by sharing as much detail as possible. Here’s what to include:

Tell us What Went Wrong -> e.g. "I tried to generate a report, but I got an error message that said, "user not found"
Include the Steps to Reproduce the Problem. Do you remember what you were doing that led to the error? -> e.g. I logged into my account. I clicked on "Reports." I clicked the "Generate Report" button.
What I thought will happen -> e.g. The report would download to my computer.
What Happened Instead -> e.g. I got an error message instead.
What device are you using? Are you on a computer, phone, or tablet? Which browser are you using? -> e.g. I’m using a Windows laptop with Google Chrome.

Required fields are marked with an asterisk